What will I learn?
Curriculum for this course
1 Lessons
00:00:00 Hours
Hospitality and Catering
1 Lessons
00:00:00 Hours
- Hospitality and Catering
Requirements
- Please note this is an immediate download so you can use the video training on any of your PC's without internet an connection
+ View More
Description
This is an unmissable package
This is a complete ready to go training resources package, ideal for teachers, work places, trainers, tutors or individuals including the following;
* All PowerPoint Presentations are between 80 to 130 Slides Each - ALL COME WITH FULL SCHEMES OF WORK
* Over 300 worksheets
* Risk assessments
* Scheme of Work
Please see here for the full package contents; https://www.youtube.com/watch?v=hYiNaif-AXk&t=3s
Level 2 Conflict Management - complete PowerPoint presentations
Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Units;
Communication
Human Responses in Conflict Situations
Assessing and Reducing the Risks in Conflict Situations
De-escalating Conflict in Emotive Situations
Good Practice Following a Conflict Situation.
Level 2 Principles of Food Safety for Catering
An introduction to food safety and hazards
Microbiological hazards and controls (Multiplication & Survival)
Contamination hazards and controls
Personal hygiene
Cleaning
Pests control
Level 2 Personal Licence Holder
Legal and Social Responsibilities of a Personal Licence Holder
Law
Personal licences
Premises licences
Occasional licences
Licence hours and extensions
The control of order and police powers
The protection of young people
Responsibilities in alcohol retailing
Other associated laws
Level 3 First Aid at Work
Role and responsibilities of a first aider
Assess an incident
Provide first aid to an unresponsive casualty
Provide first aid to a casualty who is choking
Provide first aid to a casualty with external bleeding
Provide first aid to a casualty who is in shock
Provide first aid to a casualty with minor Recognition and Management of Illness and Injury in the Workplace
Conduct a secondary survey
Provide first aid to a casualty with suspected injuries to bones, muscles and joints
Provide first aid to a casualty with suspected head and spinal injuries
Provide first aid to a casualty with suspected chest injuries
Provide first aid to a casualty with burns and scalds
Provide first aid to a casualty with an eye injury
Provide first aid to a casualty with anaphylaxis
Provide first aid to a casualty with suspected major illness
Recognition and Management of Illness and Injury in the Workplace
Automated External Defibrillator (AED)Training
Level 2 COSHH
Principles of the Control of Substances Hazardous to Health
Understand the principles of hazardous substances in the workplace
Understand how hazardous substances can cause hazards and risks to health within the workplace
Understand how risk assessments contribute to the safe use of hazardous substances in the workplace
Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled
Level 2 Fire Safety
Principles of Fire Safety
Understanding of Legislation
Role of a Fire Marshall
Ways Fire can be prevented
Fire Detection and Warnings
Means of Escape in case of fire
Types of Fire-Fighting equipment.
hazards and risks associated with fire in the workplace
Manual Handling
Safe moving and handling of objects
Introduction to safe manual handling
Potential hazards, injuries and ill health
Legal duties and responsibilities
Risk assessments
Manual handling controls
Principles of safe movement
Health and safety
The Law
Employer Responsibilities
Employee Responsibilities
Basic Requirements
Risk Assessment
COSHH
RIDDOR
Common Hazards
Fire Safety
All PowerPoint Presentations are between 80 to 130 Slides Each - ALL COME WITH FULL SCHEMES OF WORK
ALSO INCLUDED;
Customer Service
Customer communications
Dealing with complaints
Customer phone care
Conflict phone rage
Customer care
Customer service
Professional Training Packages Including
Fire Awareness
Health & Safety
Manual Handling
Risk Assessment
All the above Each comprising of
PowerPoint presentation
Tutor / trainer notes
Staff / learner workbook
Knowledge review quiz
Handouts
and much more
Over 7000 health and safety signs for your presentation
Free SWOT analysis template
A comprehensive FULL Health & Safety Policy
+ View More
Other Related Courses
Student Feedback
Reviews
Write a public review