Hospitality and Catering

Including Health & Safety Training Course Materials

Beginner 0(0 Ratings) 0 Students Enrolled
Last Updated Fri, 11-Jun-2021 English
What will I learn?

Curriculum for this course
1 Lessons 00:00:00 Hours
Hospitality and Catering
1 Lessons 00:00:00 Hours
  • Hospitality and Catering
Requirements
  • Please note this is an immediate download so you can use the video training on any of your PC's without internet an connection
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Description
This is an unmissable package

This is a complete ready to go training resources package, ideal for teachers, work places, trainers, tutors or individuals including the following;

* All PowerPoint Presentations are between 80 to 130 Slides Each - ALL COME WITH FULL SCHEMES OF WORK
* Over 300 worksheets
* Risk assessments
* Scheme of Work

Please see here for the full package contents; https://www.youtube.com/watch?v=hYiNaif-AXk&t=3s

Level 2 Conflict Management - complete PowerPoint presentations

Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public

Units;


Communication

Human Responses in Conflict Situations

Assessing and Reducing the Risks in Conflict Situations

De-escalating Conflict in Emotive Situations

Good Practice Following a Conflict Situation.



Level 2 Principles of Food Safety for Catering

An introduction to food safety and hazards

Microbiological hazards and controls (Multiplication & Survival)

Contamination hazards and controls

Personal hygiene

Cleaning

Pests control


Level 2 Personal Licence Holder


Legal and Social Responsibilities of a Personal Licence Holder

Law

Personal licences

Premises licences

Occasional licences

Licence hours and extensions

The control of order and police powers

The protection of young people

Responsibilities in alcohol retailing

Other associated laws


Level 3 First Aid at Work

Role and responsibilities of a first aider

Assess an incident

Provide first aid to an unresponsive casualty

Provide first aid to a casualty who is choking

Provide first aid to a casualty with external bleeding

Provide first aid to a casualty who is in shock

Provide first aid to a casualty with minor Recognition and Management of Illness and Injury in the Workplace

Conduct a secondary survey

Provide first aid to a casualty with suspected injuries to bones, muscles and joints

Provide first aid to a casualty with suspected head and spinal injuries

Provide first aid to a casualty with suspected chest injuries

Provide first aid to a casualty with burns and scalds

Provide first aid to a casualty with an eye injury

Provide first aid to a casualty with anaphylaxis

Provide first aid to a casualty with suspected major illness

Recognition and Management of Illness and Injury in the Workplace

Automated External Defibrillator (AED)Training



Level 2 COSHH

Principles of the Control of Substances Hazardous to Health

Understand the principles of hazardous substances in the workplace

Understand how hazardous substances can cause hazards and risks to health within the workplace

Understand how risk assessments contribute to the safe use of hazardous substances in the workplace

Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled


Level 2 Fire Safety



Principles of Fire Safety

Understanding of Legislation

Role of a Fire Marshall

Ways Fire can be prevented

Fire Detection and Warnings

Means of Escape in case of fire

Types of Fire-Fighting equipment.

hazards and risks associated with fire in the workplace



Manual Handling

Safe moving and handling of objects

Introduction to safe manual handling                       

Potential hazards, injuries and ill health                   

Legal duties and responsibilities                               

Risk assessments                                           

Manual handling controls

Principles of safe movement


Health and safety

 
The Law

Employer Responsibilities

Employee Responsibilities

Basic Requirements

Risk Assessment

COSHH

RIDDOR

Common Hazards

Fire Safety


All PowerPoint Presentations are between 80 to 130 Slides Each - ALL COME WITH FULL SCHEMES OF WORK

ALSO INCLUDED;


Customer Service

Customer communications

Dealing with complaints

Customer phone care

Conflict phone rage

Customer care

Customer service

                         
Professional Training Packages Including


Fire Awareness

Health & Safety

Manual Handling

Risk Assessment


All the above Each comprising of


PowerPoint presentation

Tutor / trainer notes

Staff / learner workbook

Knowledge review quiz

Handouts

and much more

Over 7000 health and safety signs for your presentation

Free SWOT analysis template


A comprehensive FULL Health & Safety Policy
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Includes:
  • 00:00:00 Hours On Demand Videos
  • 1 Lessons
  • Full Lifetime Access
  • Access on Mobile and TV